Privacy Policy

Last updated: 2026-08-26

Riviera Black (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website (rivierablack.com) and booking services, in accordance with the EU General Data Protection Regulation (GDPR).

Data Controller:
Balsever IT
SE840108123001
Operating as: Riviera Black
Email: [email protected]

1. What Data We Collect

When you make a booking or contact us, we may collect:

  • Identity data: Full name
  • Contact data: Email address, WhatsApp/phone number
  • Booking data: Pickup/destination location, travel date and time, flight number, passenger count, luggage details, special requests
  • Technical data: IP address, browser type, device information (collected automatically via website analytics)
  • Usage data: How you interact with our website (via Google Analytics)

We do not collect payment card details through our website, as payment is made in cash directly to your chauffeur at the time of service.

2. How We Use Your Data

We use your personal data to:

  • Process and confirm your transfer booking
  • Communicate with you regarding your booking (via email and WhatsApp)
  • Coordinate with our chauffeur network to fulfill your transfer
  • Respond to inquiries and special requests
  • Improve our website and services through analytics
  • Comply with legal obligations

Legal basis for processing: We process your data based on (a) performance of a contract (fulfilling your booking), (b) legitimate interest (improving our service, preventing fraud), and (c) your consent where applicable (e.g., analytics cookies).

3. How We Share Your Data

Your booking details are shared only with:

  • Our chauffeur network, to the extent necessary to fulfill your transfer (name, contact number, flight details, pickup/destination)
  • Third-party service providers who help us operate our booking system, specifically:
  • Fluent Forms (form processing, hosted on our WordPress website)
  • n8n (workflow automation, processes booking data to trigger notifications)
  • Telegram (internal booking alerts to our team — your data is not visible to Telegram as a company, only relayed as a message to our private chat)
  • Google Analytics (website usage data, anonymized where possible)

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

4. Data Retention

We retain your booking data for as long as necessary to fulfill the transfer and for a reasonable period afterward for accounting, dispute resolution, and legal compliance purposes — typically no longer than [e.g., 24 months] unless a longer period is required by law.

5. Your Rights (GDPR)

Under GDPR, you have the right to:

  • Access the personal data we hold about you
  • Rectify inaccurate or incomplete data
  • Erase your data (“right to be forgotten”), subject to legal retention requirements
  • Restrict processing of your data
  • Data portability — receive your data in a structured, commonly used format
  • Object to processing based on legitimate interest
  • Withdraw consent at any time, where processing is based on consent (e.g., analytics)

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

You also have the right to lodge a complaint with your local data protection authority if you believe your data has been mishandled.

6. Cookies & Analytics

Our website uses Google Analytics to understand how visitors use our site. This may involve cookies that collect anonymized usage data. You can control or disable cookies through your browser settings. For more information on how Google processes data, see Google’s Privacy Policy.

7. Data Security

We take reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. International Data Transfers

As our booking data may be processed by service providers located outside the European Economic Area (EEA) — including Telegram (UK/international infrastructure) and Google Analytics (US) — such transfers are made in accordance with applicable safeguards, including standard contractual clauses where required.

9. Children’s Privacy

Our services are not directed at individuals under 18. We do not knowingly collect personal data from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date.

11. Contact Us

If you have questions about this Privacy Policy or how your data is handled, contact us at:

Email: [email protected]
WhatsApp: +46 79 028 67 95