Terms & Conditions

Last updated: 2026-08-26

Please read these Terms & Conditions carefully before booking a transfer with Riviera Black. By submitting a booking request through our website, you agree to be bound by these terms.

Service Provider:
Balsever IT
SE840108123001
Operating as: Riviera Black
Email: [email protected]

1. About Our Service

Riviera Black provides private VIP airport transfer and chauffeur services across the Turkish Riviera, including but not limited to Antalya, Gazipaşa, and Dalaman airports and surrounding destinations.

All bookings submitted through our website are requests, not confirmed reservations, until you receive explicit confirmation from us via email or WhatsApp.

2. Booking Process

  • Booking requests must be submitted at least 4 hours before the requested pickup time. Requests submitted with less notice may not be accepted; for urgent transfers, please contact us directly via WhatsApp.
  • Upon submission, you will receive an automatic confirmation email summarizing your request. This does not constitute final confirmation of your transfer — a member of our team will confirm final details, including price, within 15 minutes during business hours.
  • Prices shown on our website for fixed routes are estimates based on standard conditions. Final pricing will be confirmed before your transfer.
  • Point-to-Point transfers are quoted individually and confirmed directly with you.

3. Pricing & Payment

  • All prices are listed in Euros (€) and include standard service as described on our booking page.
  • Your booking includes an allowance of up to 4 bags. Additional charges may apply for excess luggage beyond this allowance, an additional child seat, and night-time transfers (00:00–06:00), as detailed on our booking page.
  • Payment is made in cash, directly to your chauffeur, at the time of service. We do not currently accept card payments or bank transfers.
  • We reserve the right to adjust pricing for routes not covered by our fixed-price list, or in cases of exceptional circumstances (e.g., significant detours, extended waiting time).

4. Flight Delays & Waiting Time

  • We actively track flights for airport pickups. If you are aware of a flight delay, please notify us as soon as possible — ideally at least 2 hours in advance where known, or as soon as the delay becomes known to you. Your chauffeur will adjust the pickup time accordingly at no additional charge, within reasonable limits.
  • A waiting period of 4 hours following your flight’s actual landing time is included in your booking. Extended waiting beyond this period may incur additional charges, and the customer may be required to wait at the airport until an available transfer can be arranged.

5. Cancellations & Changes

  • Cancellations must be made at least 24 hours before the scheduled pickup time.
  • Since payment is made in cash directly to your chauffeur upon arrival, no cancellation fee applies.
  • Changes to your booking (date, time, destination, passenger count) should be communicated to us as early as possible via WhatsApp or email. We will do our best to accommodate changes, subject to availability.

6. Passenger Responsibilities

  • Passengers must provide accurate booking information, including correct flight numbers, contact details, and pickup/drop-off locations.
  • Passengers are responsible for ensuring child seats are requested in advance if needed; we cannot guarantee availability for requests made without prior notice.
  • Riviera Black reserves the right to refuse service to passengers who are abusive, endanger the safety of the chauffeur, or violate applicable laws during the transfer.

7. Luggage

  • Each booking includes an allowance of up to 4 bags. Additional bags beyond this allowance may incur extra charges and should be declared at the time of booking to ensure appropriate vehicle capacity.
  • We are not liable for personal items left in the vehicle after the completion of a transfer, though we will make reasonable efforts to return any items found.

8. Liability

  • Riviera Black will make every reasonable effort to provide a safe, punctual, and professional transfer service.
  • We are not liable for delays or service interruptions caused by circumstances beyond our reasonable control, including but not limited to: traffic conditions, weather, road closures, flight delays not communicated to us, or force majeure events.
  • Our liability for any claim arising from our services is limited to the value of the specific booking in question.

9. Privacy

Your personal data is handled in accordance with our [Privacy Policy], which forms part of these Terms & Conditions.

10. Governing Law

These Terms & Conditions are governed by the laws of Sweden, without prejudice to any mandatory consumer protection laws that may apply in your country of residence.

11. Changes to These Terms

We may update these Terms & Conditions from time to time. Continued use of our booking service after changes are posted constitutes acceptance of the updated terms.

12. Contact Us

For questions regarding these Terms & Conditions, contact us at:

Email: [email protected]
WhatsApp: +46 79 028 67 95